Conversation Design with Voxable: Script Editor

Lauren Golembiewski

Voxable recently announced our pivot to product and included a brief overview of our conversation design platform’s features. The initial feature roadmap was informed by our agency work over the past five years and user research conducted with some of the top conversation designers in the industry. We plan to share more details about each feature as it's built. This post is all about Voxable’s script editor. 

Scripts are the way users document a conversational interaction. Scripts document all the turns of a conversation and a collection of scripts represent all the supported conversations within a voice or chat app. 

The process of composing, revising, managing, and sharing voice and chat content is currently cumbersome. Individuals and teams creating this content are typically writing scripts in word processors or spreadsheets then converting text-based interactions into diagrams with a visual design tool or hunting through implementation menus in a prototyping tool. 

Voxable is making voice and chat content creation as easy as possible. Here are some of the principles behind the script editor:

Compose & Edit Conversations  

The freedom to quickly express ideas and explore various options is an important part of the design process. Voxable’s script editor reduces friction for users when they’re creating conversational content. Voxable users can compose and edit scripts quickly without having to click through multiple screens or dialogues.

Use key commands to quickly type a script.

Add Conversation Turns

The smallest unit of conversation is a turn. A conversation turn is one party’s input to a conversational exchange. Voxable’s script editor automatically creates a new conversation turn with a key command. From the first line of the script (user utterance), Voxable users can add new turns to the conversation without lifting their hands from the keyboard. 

Add voice and multimodal UI elements to the bot's responses.

Insert Conversational UI Elements

Good conversational scripts include more than just text. Voxable’s script editor enables users to add more fidelity to their conversation designs as needed. Voxable users can insert sonic branding elements (sound effects), speech elements (emphasis, pauses, and breaks), and multimodal UI elements (buttons and screen displays) through the slash command menu.

Design for varied responses by adding branches.

Add Structure 

While it’s common for conversation designers to start with a conversation’s “happy path,” or the quickest path to success, they also need to define other ways the conversation can progress. Voxable’s script editor allows users to document all of the different paths a conversation can take when it deviates from the happy path or when errors occur. Voxable users can add structure by creating branches in the script to map out the entire conversation.

Voxable simplifies the conversation design process for individuals and teams. We believe emphasizing the importance of conversation design and creating a platform to adequately support the process will lead to better conversational UX for everyone. Soon we’ll share more about Voxable’s diagram feature. In the meantime, sign up for the beta and help Voxable become the best conversation design platform for people building voice and chat apps.