Conversation Design with Voxable: the Design Assistant

An illustration of a desk with a computer and smart speaker. The computer displays the text "Conversation Design with Voxable" and the smart speaker displays the text "Design Assistant."
Matt Buck

In our last product post, we showed off how conversation designers can preview both voice and chat apps with Voxable. Here we’re excited to debut a feature that augments conversation design with advanced artificial intelligence (AI): the Voxable Design Assistant powered by OpenAI’s GPT-3.

I discussed the potential of AI-assisted conversation design previously. Leveraging cutting-edge technology to expedite script creation is a game-changer for the conversational AI industry. One of the most common tasks when designing an interaction for a voice or chat app is determining what might be said in the next turn of a conversation. How might a virtual assistant respond to a user’s request? What are some of the things a user might say at a given point in the conversation? Much of the conversation design process involves repeatedly answering questions like these to generate messages. Now, the Voxable Design Assistant is here to help.

The Voxable Design Assistant Powered by GPT-3

The Voxable Design Assistant is powered by GPT-3, an advanced AI system built by the AI research and deployment company OpenAI. Using GPT-3 to produce natural language enables the Voxable Design Assistant to suggest potential messages with the click of a button. With each successful suggestion, Voxable reduces the cost of a voice or chat project and accelerates time to market. 

The Voxable Design assistant also reduces cognitive load for conversation designers, freeing up their mental energy for the more challenging aspects of the process like refining language to meet branding guidelines, interviewing subject-matter experts, and communicating with stakeholders.

Using the Voxable Design Assistant

When setting up a new project in Voxable, users can now choose an industry and set of personality traits that describe their bot. This step gives the underlying AI more information about the type of bot being designed so its suggestions align with the bot’s voice, tone, and persona.

Animation of the Voxable Design Assistant settings. The user selects an industry and personality traits to describe the bot being designed.
Set up the project for the Voxable Design Assistant.

Then at any point while writing the script, users can press the lightning bolt button for a bit of inspiration, and the Voxable Design Assistant will suggest a potential message.

In the Voxable script editor, the user clicks the lightning bolt button to ask the Voxable Design Assistant to suggest a message.
Ask the Voxable Design Assistant to suggest a message in the script editor.

In the example above, the user is scripting a potential interaction with a banking bot. With the click of a button, the user generates another potential response to the bot’s prompt. The Voxable Design Assistant can suggest potential user or bot messages from the third message in the script and beyond.

This is just the start for the Voxable Design Assistant. In the coming months, we plan to work with our beta users to expand its capabilities and automate more time-consuming conversation design tasks. 

Voxable is the collaborative, open-ended, and channel-agnostic platform teams need to streamline conversation design. We believe emphasizing the importance of conversation design and creating a platform to adequately support the process will lead to better conversational UX for everyone. Sign up for the beta and help Voxable become the best conversation design platform for teams building voice and chat apps.