Voxable designs & develops
conversational & voice interfaces

Voxable will work with your company to create a customized, branded conversational user interface (CUI) to help your user make purchases, access support, market products, manage events, better engage with content, and more.

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Voxable builds delightful conversational interfaces that fit an array of needs.

We build stuff like:

Custom Chatbots

Conversational Web &
Mobile Apps

Alexa Skills &
Actions on Google

We leverage the best technology to deliver amazing experiences for your users.

Custom chatbots

Chatbots are an automated way that companies and brands can communicate with users through messaging. Because messaging has become the most popular form of communication, chatbots are poised to leverage massive audiences. Most of the major technology companies and social networks are investing heavily in messaging as a platform. There is tremendous business opportunity in chatbots. Let Voxable help your company increase revenue, decrease overhead, or improve communication with a custom chatbot.

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Conversational web & native mobile apps

Expand your current product’s capabilities by integrating a conversational user interface (CUI) within your web or mobile app. Voxable helps companies add delightful chat experiences within their current products to automate communication with users. Chat with us about adding a conversational interface to your web or mobile app.

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Custom Alexa skills & Actions on Google

Voxable creates custom-built Alexa Skills and Actions on Google based on your company’s unique needs. The Amazon Echo with Alexa was the first ubiquitous voice assistant to hit the market and exhibit the power of a hands-free ubiquitous voice user interface (VUI). Two years later, Google released Google Home with Actions on Google, a similarly dynamic voice platform. Both VUIs provide robust, voice-activated computing. There are many great applications for voice interfaces that range from education to enterprise. Position your company at the forefront of available technology, capitalize on its advantages, and become an early adopter in VUI market.

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User research

Throughout the research phase, we gain an understanding of how your users could benefit from a conversational interface. This research guides our overall strategy and provides the data we use to train a natural language understanding (NLU) model.

  • Conduct interviews and surveys
  • Analyze user data
  • Audit usability and explore conversational opportunities
  • Find inspiration and sketch new ideas

Design

In the design phase, we refine the initial strategy by determining the best solution for your company. We deliver high-quality screen assets, branding, wireframes, and flowcharts that guide development in building your conversational interface.

  • Create concepts
  • Prototype visual interface elements and voice interactions
  • Reinforce your brand through the user interface

Development

As development starts, the NLU continues to be tested and iterated upon. While design focuses on user experience, development focuses on providing scalable and well-documented code. Our full stack development team knows how to best select the appropriate technology and apply it to the design challenge.

  • Analyze your current technology stack and codebase
  • Develop a rich, conversational user interface using the best technology
  • Thoroughly document all deliverables for your engineers

Testing

After development, we conduct user testing to assure that the conversational interface is promoting user discovery, support, and delight.

  • Conduct real-world user testing
  • Discover improvements to conversational interface
  • Plan the next iteration based on testing results

Conversational User Interface (CUI) vs. Voice User Interface (VUI)

Voxable creates both CUIs and VUIs based on each company’s unique needs. Check out how different technologies make up text-based versus voice-based conversational interactions.

VUI
CUI
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Automatic speech recognition

Automatic Speech Recognition (ASR) is the process by which a computer recognizes the words a user is saying and converts it into text in real time. We often use Google’s Speech API to give our customers reliable and highly trained speech recognition.

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Natural language understanding

Natural language understanding (NLU) is the technology developers use that enables machines to understand a user’s intent through his/her natural language. The text a user types into a chat window is run through a NLU model so the machine is able to understand what action the user wants to take or what information the user is seeking.

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Bot intelligence

The bot intelligence builds from the NLU foundation to handle the complexity of conversation. This intelligence encompasses the logic for in-depth conversations a user might have while interacting with the bot and enables the bot to properly function in such conversations. For example, the bot may need to ask the user questions to clarify the user’s intent so it’s able to perform the correct task the user is requesting.

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Text-to-speech

Once the bot has carried out the requested task or retrieved the requested information, it needs to verify the action was taken or deliver data to the user. Text-to-speech (TTS) is used to communicate such information to the user through the agent’s voice. TTS also includes some design considerations for the agent’s voice quality, gender, and tone of speech.

The Voice User Interface

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Natural language understanding

Natural language understanding (NLU) is the technology developers use that enables machines to understand a user’s intent through his/her natural language. The text a user types into a chat window is run through a NLU model so the machine is able to understand what action the user wants to take or what information the user is seeking.

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Bot intelligence

The bot intelligence builds from the NLU foundation to handle the complexity of conversation. This encompasses the logic for in-depth conversations a user may go through while interacting with the bot, and building the bot to handle that flow. For example, the bot may need to ask clarifying questions to the user in order to perform the exact and correct task the user intends it to.

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Messaging channel

Ultimately, a bot is used through a messaging channel such as SMS, Facebook Messenger, Slack, iMessage, website live chat, or all of the above. Each channel has different affordances, rules and expected interactions. Understanding users’ needs and goals plus the environment in which they are interacting with the bot is key to creating an optimal CUI experience.

The Conversational User Interface

Conversational interfaces allow humans to communicate with machines using natural language either through text or voice interactions.

When users interact with your company via a conversational interface, they have an intent already formed in their mind. That intent is a goal they want to accomplish or information they’re seeking. The most natural way for users to communicate that intent is through their own language.

Humans have evolved to use speech as the primary way to communicate information. We often think in language before we speak or act, and speech is the most integral part of our communication with other humans. Each society forms and evolves its own norms and mores of speech. We are now working to understand how language and speech intersect with today’s technology.

There is a paradigm shift happening in the ways humans experience and use technology. It’s important to capitalize on the most intuitive form of interaction humans can have with machines through conversational interfaces.

Because machines’ understanding of human speech has advanced so greatly, they now have the opportunity to join the conversation in a real way and integrate more seamlessly into modern society.

In an age where users are asking more and more of the products they buy and the service they receive, conversational and voice interfaces that focus on users’ intents are positioned to provide incredible experiences.

However, implementing a conversational interface does not simply have to be about improving the way users interact with your company. Being at the forefront of this technology could help your company expand market opportunities, decrease overhead, and increase profit in a significant way.

Voxable is focused on making the future happen now

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Looking to create a conversational or voice interface?

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