Voxable designs & develops
Elegant conversational & voice interfaces

Voxable leverages the newest, most-advanced technology available to design and build beautiful conversational and voice interfaces into new and existing products.

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Voxable builds beautiful conversational interfaces that fit an array of product needs.

We build stuff like:

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Custom Chatbots

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Web Based CUI & VUI

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Custom Alexa Skills and
Actions on Google

We leverage the best technology to deliver amazing experiences.

Here are a few of our favorites:

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Custom chatbots

Because messaging has become the most popular form of communication, chatbots are poised to leverage massive audiences. Chatbots are an automated way that companies and brands can reach consumers. Consumers can also leverage chatbots as their own personal agents. More brands and consumers are using bots to help them communicate and accomplish complex tasks.

Learn more →
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Conversational web & native mobile apps

Expand your current product’s capabilities by integrating a conversational interface within your web or mobile app. We help companies add delightful chat experiences as a layer within their current product. We also help products pivot toward a totally conversational interface.

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Custom Alexa skills and Actions on Google

Alexa is the first ubiquitous voice assistant to hit the market, and it shows us the power of hands-free ubiquitous voice interfaces. Google has also hit the market with the powerful Google Home which supports Actions on Google. Both of these devices provide powerful computing right on your counter, waiting to be called upon and put to work. There are many great applications for natural language and voice interfaces. For the aging population who has trouble with typing on small screens, or doesn’t want to learn a new interface, VUI is a powerful resource. There are plenty of education, enterprise and content-focused applications that are perfect for a VUI experience. Being an early mover in this market is an advantage that is ripe for the taking.

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Voxable leverages user research, CUI design and development to craft the best conversational interfaces for your product

Almost every company and product can reap the benefits of a conversational or voice interface, given the right context. Voxable’s process is based on quick and effective user research, expert design and development along with validation through user testing. We base our process on speedy iterations and constant communication to ensure the delivered product satisfies you and your users.

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User research

Throughout the research phase, we’ll gain an understanding of how your current customers use your product, and we’ll explore ideas of how to integrate voice.

  • Conduct interviews & surveys and analyze user data
  • Audit usability and explore voice opportunities
  • Find Inspiration and sketch new voice feature ideas
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Design

Both in the voice interactions and the visual interface that responds to the conversation, we’ll delivery high-quality assets that will be the guide for development.

  • Create concepts for voice integration
  • Prototype voice interactions & visual interface
  • Expand your product’s brand & UI to leverage voice
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Development

Because the landscape of voice interaction technology is constantly shifting, we’ll evaluate all of the possibilities and deliver robust code that's tested and well documented.

  • Analyze your current technology stack and codebase
  • Create a rich conversational UI using the best technology
  • Thoroughly document all deliverables for your engineers
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Testing

We’ll conduct user testing to assure that the voice interface along with the visual interface elements are promoting user discovery, support, and delight.

  • Conduct real-world user testing
  • Discover improvements to conversational interface
  • Plan the next iteration based on testing results

The Conversational User Interface & the Voice User Interface

Conversational interfaces include both voice user interfaces (VUI) and text-based interfaces, as well as a combination of voice and text input. Check out how different technologies make up voice-based versus text-based conversational interactions.

VUI
CUI
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Automatic speech recognition

Automatic Speech Recognition (ASR) is the process by which a computer recognizes the words a user is saying and converts it into text in real time. We often use Google’s Speech API to give our customers reliable and highly trained speech recognition.

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Natural language understanding

Natural Language Understanding (NLU) is the technology we use to allow a machine to understand a user’s intent through their natural language. We take the text parsed from ASR and then run it through an NLU platform to understand the intent.

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Bot intelligence

The bot intelligence builds from the NLU foundation to handle the complexity of conversation. This encompasses the logic for larger conversation flows a user may go through while interacting with the bot, and building the bot to handle that flow. For example, the bot may need to ask clarifying questions to the user in order to perform the exact and correct task the user intends it to.

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Text-to-speech

Once the bot has retrieved data or carried out the requested task, it needs to deliver the data that to the user, or verfy the action was taken. Text-to-speech (TTS) is used to deliver that information back to the user through the agent’s voice. TTS also includes some design considerations for it’s voice sounds, it’s gender, and it’s tone of speech.

The Voice User Interface

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Natural language understanding

Natural Language Understanding (NLU) is the technology we use to allow a machine to understand a user’s intent through their natural language. We take the text that the user types in the chat and then run it through an NLU platform to understand the intent.

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Bot intelligence

The bot intelligence builds from the NLU foundation to handle the complexity of conversation. This encompasses the logic for larger conversation flows a user may go through while interacting with the bot, and building the bot to handle that flow. For example, the bot may need to ask clarifying questions to the user in order to perform the exact and correct task the user intends it to.

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Messaging channel

Ultimately a chatbot is delivered through a messaging channel. That could be SMS, Facebook Messenger, Slack, iMessage, website live chat or all of the above. Each channel has different affordances, rules and expected interactions. Understanding users’ situations plus the environment in which they are interacting is key to a great experience.

The Conversational User Interface

Conversational Interfaces allow humans to use their natural language either through voice or text input.

When a user needs to use your software, they approach it with an intent already formed in their mind. The most natural way to communicate that intent is through their own language.

Humans have evolved to use speech as the primary way to communicate information. We often think in language before we even speak or act, and speech is the most integral part to our communication with other humans. Each society forms and evolves its own norms and morays of speech, and we are now understanding how speech and language intersect with the technological society we have today.

There is a paradigm shift happening in the ways that humans experience technology, and we can now use the most intuitive form of interaction available, our voice.

Because the understanding of human speech by machines has advanced so greatly, machines now have the opportunity to weave into the conversation and become apart of our society. We no longer have to solely rely on a graphical user-interface but can now allow users to directly communicate with machines in the most intuitive and natural way available.

In the age where users are asking more and more from the products they buy, conversational and voice interfaces that focus on the intent of users will provide incredible experiences.

A voice or conversational interface is not just about rethinking your interaction model. Of course you may have a really killer interface that works really well and already makes your customers happy, but a CUI can extent that product’s ability to do so by becoming another layer of your product. This will expand your market opportunities, maybe fulfill that person who you aren’t quite targeting yet, or just make you’re already happy customers even happier.

We’re focused on making the future happen now

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Looking to create a conversational or voice interface?

If you want to integrate a voice or conversational interface into your current product or build one from the ground up, look no further. Voxable brings together the highest quality user experience, design, and development from industry experts to help you delight your customers with the most intutive interactions available.

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