Voxable Workshops

Voxable offers custom in-person and virtual workshops to help teams strategize, design, and develop voice interfaces and chatbots more effectively.

💎 Custom Workshop Benefits

🔧 One-Day In-Person Workshop

A one-day workshop delivers a broad overview of conversational strategy, design, and development.

  • Explore one aspect of the process in depth based on your team’s needs
  • Complete custom exercises tailored to your team’s use case

🛠 Two-Day In-Person Workshop

A two-day workshop expands on the information covered in the one-day workshop to provide a more comprehensive understanding of the conversational process.

  • Understand the whole scope of conversational interface creation and best practices
  • Implement the learned process for your team’s use case

🏗 One-Week In-Person Sprint

A conversational design sprint provides the foundational design and development knowledge to rapidly accelerate the conversational process.

  • Study real conversational interface use cases
  • Build a working prototype and test its performance
  • Create a strategic design and development roadmap for your team’s use case

🔩 Half-Day Virtual Workshop

A half-day workshop provides a focused exploration of a specific conversational design or development goal or pain-point.

  • Review a single principle or process recognized as an inhibitor of your team’s forward progress
  • Receive exercises to complete and recommendations to implement after the workshop

🔧 One-Day Virtual Workshop

A one-day workshop delivers a broad overview of conversational strategy, design, and development. 

  • Explore one aspect of the process in-depth based on your team’s needs
  • Complete custom exercises tailored to your team’s use case

🛠 Two-Day Virtual Workshop

A two-day workshop expands on the information covered in the one-day workshop to provide a more comprehensive understanding of the conversational process. 

  • Understand the whole scope of conversational interface creation and best practices
  • Implement the learned process for your team’s use case

Propel your conversational interface strategy, design, and development forward with expert guidance.

Contact Us

⏳ Custom Workshop Timing

📈 Pre-Build

  • Guides your team through conversational product discovery strategies to align with a specific use-case and project
  • Creates a conversational design process specific to your team

📐 Mid-Build

  • Reviews what’s working and what’s not working in your current conversational design and development process
  • Explores and clarifies concepts most beneficial to your team’s goal(s)
  • Provides recommendations based on your existing interface constraints
  • Prepares your team for a successful launch

⚙ Post-Build

  • Analyzes existing conversational interface performance and identifies any areas of improvement
  • Provides recommendations based on existing interface design and/or development as they align with the overall goal(s) and performance
  • Creates a maintenance plan and roadmap for future iterations

We customize our conversational workshops to accelerate your team no matter where you are in the process.

Contact Us

📒 Custom Workshop Curriculum

Voxable customizes workshop lessons and activities for your team’s use case and workshop length.  Below is a collection of sample lessons we leverage for clients. 

👋  Introduction to Conversational Design

Review The Conversational Interaction Loop:

  • Listen
  • Understand
  • Process
  • Respond

Understanding The Conversational Interaction Loop is key to designing effective conversational interfaces.

🤔 Conversational Strategy

Explore the team’s strategy for building conversational technology such as the development frameworks, natural language understanding platforms, team roles, and design processes needed to create intuitive and delightful voice interfaces and chatbots. 

🔎 Use Case Discovery

Work with the team to digest existing research and identify the best use cases for the business and users of their conversational technology.

📑 Conversational Research Methods

Determine which conversational research activities are most pertinent and feasible for the team.

  • Outline the problem with the Jobs-to-be-Done Framework
  • Perform conversational audits to analyze current forms of communication and conversation within the organization
  • Analyze existing data sources to inform conversational design and train language models
  • Prototype with the Wizard-of-Oz method
  • Measure usability and user satisfaction

💎 Conversational Branding Activity

Complete conversational branding activities to align to an existing brand or build a completely new one.

  • Identify conversational branding elements in provided examples
  • Establish conversational voice, tone, and persona
  • Define editorial tone by creating Freddish rules

🗒 Activity: Affinity Diagramming

Work through an affinity diagramming exercise that focuses on identifying and grouping user utterances. 

  • Visualize users’ mental models to automate conversations with users 
  • Group knowledge and identify relationships that affect the user as well as the overall conversational design 

📔 Activity: Entity Definition

Analyze user utterances and their organization to identify the entities—the important data points—of the system. After identifying entities, discuss their definitions and how they may connect to other systems or pieces of information. 

  • Add definitions
  • Discuss definitions and meaning
  • Compare to API reference

💬 Activity: Sample Scripts & Conversational Flow Diagrams

Create sample scripts and conversational flow diagrams based on user utterances, affinity diagramming, and entity definitions. 

  • Outline the way conversations work within the conversational interfaces’s information system with sample scripts
  • Map the way the conversations branch and connect with conversational flow diagrams 
  • Document the design of conversational interactions that should take place within an interface and communicating it to developers and other team members

🎨 Activity: Create Conversational User Interface Elements

Explore the various available UI elements in the relevant conversational channels like Amazon Alexa, Google Assistant, Samsung Bixby, Slack, Web Chat, and more. Apply the UI elements to a conversational design system that best delivers the information to users. 

🗣 Advanced Conversational Writing

Dive into the psychology of conversational interfaces and how it informs good conversational writing. Review how to formulate prompts, optimize word order, maintain clarity, write error messages, and other more advanced writing techniques.

🏗 Activity: Build & Maintain Natural Language Understanding Model

Natural language understanding (NLU) is an integral part of conversational technology and can be one of the biggest challenges for the team to understand and implement.  Learn how to best set up, train, document, and maintain the NLU.

  • Create intents and entities
  • Manage conversation context
  • Create responses
  • Handle version control

🗣 Advanced Conversational Writing

Dive into the psychology of conversational interfaces and how it informs good conversational writing. Review how to formulate prompts, optimize word order, maintain clarity, write error messages, and other more advanced writing techniques.

🎙 Advanced Conversational Technologies

Study advanced conversational technologies like sentiment analysis, emotion identification, building question-answering systems, using digital avatars, and how to apply them to the team’s use case. 

📈 Analytics & Maintenance

  • Review analytics platforms, their configurations, and insights. 
  • Define KPIs for the team’s use case and explore how to measure them in the analytics platform. 
  • Assess custom logging solutions and how to measure NLU performance in the CI/CD pipeline.

Contact Us About a Custom Workshop

Thanks! We'll respond to you shortly.
Oops! Something went wrong while submitting the form.